Virtual Assistant / Receptionist

A&A IT Sevices Unverified

Karachi , Pakistan

Posted Nov 20, 2020 301 views Report Job

PKR. 45,000 - 60,000/Month

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Job Description

Department: VA Offshore

Office Location: Karachi

Reports to: Supervisor

Working Hours: 9 hours ( US Central Time Zone )

Key Responsibilities and Duties/Results Expected/KPI

  • Receive all calls to practice within 3 rings
  • Follow VR Script for all calls
  • Understand the nature of call and action according to the relevant procedure
  • Update EMR/PMS with relevant and correct information
  • Confirm and key details with the caller before ending the call
  • Transfer calls to correct departments when required using appropriate transfer procedure
  • Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader
  • Update Disposition application after every call
  • Ensure call history is maintained in EMR/PMS comments if applicable.
  • Run follow-up report and schedule appointments accordingly

 Competencies and Critical Success Factors 

  • Demonstrating professional integrity by modeling A&A Management values and ethical standards.
  • Adhering to code of conduct and ethical guidelines.
  • Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.
  • Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.
  • Demonstrating resilience, drive, commitment to results, and responsibility for own actions


  • Showing persistence, perseverance, and determination.
  • Demonstrating adaptability and flexibility in overcoming challenging situations.
  • Showing resolve in searching for alternative solutions to problems.
  • Demonstrating endurance and tolerance when dealing with dilemmas

Results Orientation 

  • Maintaining a focus on those activities that have the greatest impact on meeting work commitments

Continuous Learning

  • Proactively seeking performance feedback and identifies approaches to improve own and others’ performance and learning. 
  • Taking personal responsibility to grow and change. 
  • Supporting opportunities for positive change and actively looks for ways to improve what they do.
  • Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance


  • Working days: 5 (Saturday & Sunday Off).
  • The promotional structure as per your performance report.
  • Other rewards and benefits are based on performance.
  • Leaves (sick, annual, casual).
  • Transportation ( Only for Female Staff )

Also Hiring Call Centre Agents 

  • Outstanding written and verbal communication skills. Call center experience of at least 6 months will be preferred.  (Fresh graduates can also apply).

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Dec 21, 2020
Posting Date:
Nov 20, 2020
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A&A IT Sevices

Consultants · 11-50 employees - Karachi


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