Posted May 06, 2022 8 views
DUTIES & RESPONSIBILITIES;
- To effectively represent the company through the provision of professional customer service assistance in the placing and processing of orders and technical questions relating to label applications and printing, from inbound enquiries (email, telephone and website);
- To make outbound telephone calls to customers in response to customer communications and to follow-up requested quotations and samples sent;
- To meet communication effectiveness and productivity targets;
- To maintain accurate and up to date customer records;
- To participate in regular training;
- Adherence to all company guidelines and requirements.
APPLICANT PROFILE – ABILITIES & SKILLS:
- Must possess a demonstrable record of work-place customer service experience; Must have a “winning/can do” attitude;
- Time management and daily activity planning
- Demonstrable problem-solving skills and able to find solutions;
- Ability to work with technical information;
- Able to learn, retain and apply knowledge acquired through training;
- Good command of the English language, in written and verbal terms and good comprehension;
- Good speaking voice and presence;
- IT literate and able to use and/or learn standard and proprietary software;
- Inbound/outbound customer service experience from within the label, design and digital print trade preferred, but not absolutely essential for a strong candidate from a related industry and/or role, as full training will be provided.
ADDITIONAL RESPONSIBILITIES DURING TRIAL:
- Time management and daily activity planning both individually and for the team as a whole;
- To assist in the provision of training for other team members;
- To be the first point of contact for Customer Care Representatives and to address their queries and/or provide them with support to fulfil their job role and duties;
- To ensure all tasks and duties are being completed by the team in a timely manner and that any delays are flagged and appropriately addressed.
- To ensure that complaints are actioned correctly and promptly and that the complaint is referred to a line manager within 24 hours of receipt.
- To ensure that any enquiries that are particularly sensitive or of a potentially high order value are dealt with personally;
- To assist in team productivity reporting
These duties may change and develop over time and therefore the employer reserves the right, upon giving reasonable notice, to require the employee to perform other duties within the employee’s capability
Skills
Job Details
AA Web Solutions (SMC Private) Limited
AA Web Solutions provide back office and IT support for Green Technologies Ltd. Based in UK & Europe manufacture plain and printed labels in both roll and sheet formats for B2B and B2C customers, across a broad range of market sectors and industry types. The company, trading as AA Labels has been in existence for 13 years and is continuing to experience strong growth, making it one of the leading suppliers of labels in the UK. We also run a charity Medical Aid Action in Lahore where over 20,000 patients per month are treated for free in our medical center. We have an air-conditioned/heated luxury office that 20+ team members enjoy the vibrant and fast-paced environment. Join us if you dare to accept new challenges and learn fast to achieve unprecedented success in your career.
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