a) Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.
b) Good understanding of the general/technical aspects of the job.
c) Allocates own time efficiently.
d) Receives general instructions on all work.
e) Supports basic customer inquiries, typically without escalation.
g) Typically 1+ years of work experience.
j) Basic data entry skills
k) Timely sorting and scanning of invoices received at scanning hub as per the TAT (Turn Around Time)
l) Maintaining of manual tracker of invoices scanned, filing of invoices
m) Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
n) Provide an escalation link for field employees, managers and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
o) Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.