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Job Description

Abacus Consulting is looking for energetic and self motivated Assistant Manager, who can work in s with company's values and deliver exceptional customer services. Job description is appended below and may not limit to;

•          Proactively manage efficient team delivery and output within agreed service levels and business targets.

•          Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.

•          Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.

•          Conduct return to work interviews after absenteeism.

•          Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.

•          Capable of manage team leads.

•          Capable to manage conversation with clients. Responsible for all the communication.

•          Regularly appraise and review staff in line with company methodology i.e. ABU.

•          Ensure training and development plans are maintained for all team members.

•          Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

•          Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.

•          Provide clear and constructive feedback to both good and bad performers.

•          Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Call Centre Operations
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
4 Years - 6 Years
Apply Before:
May 28, 2018
Posting Date:
Apr 27, 2018
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Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...Read More

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