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Job Description

  • Proactively manage efficient team delivery and output within agreed service levels and business targets.
  • Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.
  • Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
  • Conduct return to work interviews after absenteeism.
  • Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
  • Capable of manage team leads.
  • Capable to manage conversation with clients. Responsible for all the communication.
  • Regularly appraise and review staff in line with company methodology.
  • Ensure training and development plans are maintained for all team members.
  • Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
  • Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
  • Provide clear and constructive feedback to both good and bad performers.
  • Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Nov 04, 2019
Posting Date:
Oct 04, 2019
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Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

pFor over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...Read More

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