Client Support Executive – US Operations

We’re seeking energetic and customer-driven professionals to join our international support team as Client Support Executives. In this role, you’ll be the first point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence. You’ll handle customer inquiries through multiple channels (calls, chat, and email) while delivering timely, empathetic, and effective solutions.

Key Responsibilities

Respond promptly to customer inquiries and provide accurate information across all communication channels
Build lasting customer relationships through professionalism, empathy, and service excellence.
Identify and resolve issues efficiently while ensuring a smooth and positive customer experience.
Collaborate with internal teams to maintain service quality and meet performance metrics.
Consistently uphold company standards to achieve top-tier QA and customer satisfaction scores.

What You Bring

A team-oriented attitude with a passion for helping people.
Exceptional verbal and written English communication skills.
Ability to adapt your communication style to suit diverse customers.
Strong analytical and problem-solving abilities to provide quick, effective resolutions.
Confidence in maintaining a neutral or American accent during client interactions.

Qualification & Experience

Minimum Intermediate/A Levels or above (Bachelor’s preferred).
Previous experience in customer support, call center, or BPO environments is an advantage but not mandatory.

Perks & Benefits

Comprehensive medical coverage for you and your dependents.
US holidays observed.
Fixed working hours promoting a healthy work-life balance.
Performance-based bonuses and growth opportunities.

Work Schedule

US/UK Shifts – 5 working days per week.

Skills

Customer Serivce Skills Customer Interaction Management Negotiation Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

18 - 35 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Nov 17, 2025

Posting Date:

Oct 16, 2025

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p