Posted Mar 18, 2021 2 views
·Expert in process making and revamping exiting ones to ensure optimum customer experience. Six sigma certified preferred
·Expert performing RCA, extracting all Consumer Insights for the Wallets, APP performing analytics to monitor statistics, determine trends, variances and identify opportunities for improvement in existing flows and bring out key areas of improvement in terms of reducing call center influx and move traffic towards digital channels.
·Ensuring optimum product performance and seamless customer experience by liaising with customer care, technology Ops teams and backend operations.
· Worked in various products streams like managed or develop the Digital Wallet product, on the Retail, USSD and the App channel ensuring the best possible customer experience for all transactions and interactions on Easypaisa App
·Strong analytical skills, having experience in data analyzing and derive action items from the data to improve user experience.
· An excellent communicator with any audience – executive, business, design or technology. Easily explain complex concepts to people with no domain or technical knowledge and make sure they understand the implications.
· Expert in PowerPoint and Excel.
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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