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Customer Service Representative

Abacus Consulting Verified

Karachi, Pakistan

Posted Sep 15, 2017 462 views    Report Job

PKR. 25,000 - 35,000/Month

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Job Description

  • Maintaining customers focus on all times and answering to customer’s enquiries using 
  • the standard guidelines. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the 
  • time limits; follow up to ensure resolution, Keep records of customer interactions,
  • process customer accounts and file documents 
  • Maintaining records through PUKS of all transactions and interactions made with
  • customers.  
  • Perform various customer service activities, including upselling and handling new &
  • existing accounts.  
  • Maintain, grow, and build long term relationships with account portfolio & Vendors via
  • phone calls, emails, and job quality follow up.  
  • Act as a liaison between clients and operations & other departments to ensure efficient
  • service levels are delivered to the clients.  
  • Customer Services Survey
  • Assisting management and Team Manager with any assigned special projects and 
  • providing backup to the team manager when required 
  • Additional duties as assigned.
  • Contributes to team effort by accomplishing related results as needed

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 2 Years
Apply Before:
Oct 15, 2017
Posting Date:
Sep 15, 2017
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Abacus Consulting

Information Technology · 1001-1500 employees - Karachi

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...Read More

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