Apply For This Job

Close

Job Description

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools.

Job Description

  • Must have expertise in studying customer journey at IVR level, along with identifying areas of improvement
  • Must have knowledge of IVR CR formulation, development & tracking
  • Must have expertise in timely identification & rectification of issues & challenges being experienced across IVRs
  • Must have experience in working closely with Process design and Insights Team & making changes in prompts as per updates received
  • Must have experience in designing IVR structures from customer perspective
  • Must have experience in carrying out complete IVR testing, prompts, sms, content Ability to track and resolve issues at IVR
  • Must have strong analytical, conceptual and problem-solving skills Proficient in the use of Microsoft Office products ( Word, Excel, Power Point)Exposure to project management, leading IVR projects- is a plus
  • Must have expertise in designing Visio flows for IVR Must have the ability to Identify inconsistencies and recommend modifications to improve the (complete) customer experience at IVR

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors’ degree in IT/Computer Science or relevant field.
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jun 08, 2021
Posting Date:
May 07, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...Read More