Posted Apr 25, 2018 9 views
Job Description
- Provide customer service through phone banking channel.
- Meet all service standards and quality parameters on all calls.
- To up sell product/ services and maintain customer relation through phone banking channel.
- To ensure that all customer queries and complaints are addressed within the minimum possible time. (attempt one call resolution to customer issues)
- To track complete call information and follow up for any post call processing necessary for customer inquiry.
- To ensure that he/she is updated on all latest products, policy, update and procedure.
- Extra projects as designated by the management.
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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