Abacus Consulting is looking for energetic and self motivated Social Media Moderator, who can work in accordance with company's values and deliver exceptional results

 Responsibilities:

  • Respond back to customer queries and complaints received on (FB, Twitter, Youtube, etc).
  • Maintain a healthy C-SAT (customer satisfaction) score.
  • Call back D-SAT (Dis-satisfied) customers and address their grievance ensuring CFL (closed feedback loop)
  • Responsible to maintain Avg 95% RR (response rate)
  • Responsible to maintain Avg 13mins RT (response time).
  • Responsible to call back customers for verification/confirmation on assigned queries.
  • Highlight wrong/mishandled responses – take the Ownership and help team achieve targets/KPIs
  • Must have separate Facebook/Gmail id
  • Good awareness of Brand positioning and Brand Image Management
  • Keep abreast with the latest information with respect to the products, policies and procedures of the competitors for effective customer handling
  • Able to work under tight deadlines and pressure situations / Able to transit positive attitude in team

Functional Skills:

  • Solid oral and written communication skills to relate technical ideas/concepts
  • Solid Business communication and analysis skills
  • Innovate and think critical to add value
  • Ability to manage and prioritize multiple activities at one time
  • Proficient in Word, PowerPoint, Excel, Microsoft Project and Microsoft Visio
  • Proactive and result oriented
  • Change and constant renewal
  • Motivated and self-driven
  • Professional attitude and appearance

Job Details

Total Positions:
21 Posts
Job Shift:
Rotating
Job Type:
Department:
Corporate IT
Job Location:
Ghari Shahu, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Marketing/Mass Communication
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
Jun 08, 2020
Posting Date:
Apr 07, 2020

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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