Apply For This Job

Close
or

Job Description

  • A-Z customer relations responsible for all customer support answering all inquiries with a response time of 20 minutes. They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand's numerous social media channels
  • Brand advocacy
    • Engagement: actively engage/converse with existing or new potential customers.
    • Re-engagement: actively keep the conversation going with existing or new potential customers.
    • Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
  • Reporting & helping develop internal processes
    • Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
    • Help the Head of Community Management with collating and consistently updating brand FAQ documents.

Job Details

Total Positions:
6 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year (Social media experience, experience with the following social media channels is a must: Facebook, Twitter, Instagram.)
Apply Before:
Oct 14, 2018
Posting Date:
Sep 14, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, ...Read More