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Job Description

Abacus Consulting is looking for energetic and self motivated Team Lead(s), who can work in accordance with company's values and deliver exceptional customer services. Job description is appended below and may not limit to;

•      Proactively manage efficient team delivery and output within agreed service levels and business targets.

•      Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.

•      Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.

•      Conduct return to work interviews after absenteeism.

•      Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.

•      Regularly appraise and review staff in line with company methodology i.e. ABU.

•      Ensure training and development plans are maintained for all team members.

•      Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

•      Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.

•       Provide clear and constructive feedback to both good and bad performers.

•      Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
May 27, 2018
Posting Date:
Apr 27, 2018
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Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, ...Read More