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Posted Aug 17, 2022 439 views
PKR. 25,000 - 30,000/Month
Customer Service Representative
- Must have a strong command of the English language, both written and spoken.
- Must hold a minimum of 1 year to 2 years of experience with an international call center.
- Strong customer service orientation.
- Good arithmetic and computing skills.
- Good analytical skills with an appetite for learning.
- Quality conscious with attention to detail.
- Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
- Ability to perform under stress.
- Familiar with the use of business applications for routine operations.
- Readiness to maintain flexible timings to serve global clientele across different time zones.
- Has the ability to complete tasks in a timely manner.
- Great logical and verbal reasoning skills.
- Ability to think outside the box.
- Ability to work both independently and as part of a team.
Your responsibilities will include but are not limited to the following tasks:
- Provide customer support through inbound/outbound calls
- Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
- Demonstrate strong domain knowledge and communicate accurate information to the customers.
- Use the ticketing system and other software to enter and maintain relevant data.
- Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
- Meet all performance metrics on a regular basis.
- Maintain data confidentiality
- Take product and industry-specific quizzes on a regular basis to exhibit strong command of the domain.
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
21 - 26 Years
Education:
Bachelors only
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Sep 18, 2022
Posting Date:
Aug 17, 2022
Ability Pvt Ltd
Consultants · 11-50 employees - Karachi
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