Calling Agent

Abnotix Solutions

Karachi , Pakistan

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Posted Mar 07, 2023 121 views Report Job

PKR. 30,000 - 45,000/Month

Handle a large volume of inbound and outbound calls on time

Exceptional communication skills-both verbal and written
Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Expertise in conflict resolution
Superior listening, verbal, and written communication skills

Skills

Customer Service Operations Telephonic Operations Management Customer Relations Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

18 - 32 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years

Apply Before:

Apr 07, 2023

Posting Date:

Mar 07, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:

Male

Percentage of female coworkers:

30-39%

Abnotix Solutions

Information Technology · 51-100 employees - Karachi

Abnotix Solutions is a Software company that works hard to fulfill all the client expectations. We completely understand your commercial needs and expectations. ,