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International Calling Agent

We are looking for an International Calling Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements and skills:

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Job Types: Full-time, Part-time

Part-time hours: 42 per week

Skills

Inbound Call Handling Skills Call Center Development Strategic Sales International Sales International Client Dealing

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

6 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

North Nazimabad, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Feb 28, 2023

Posting Date:

Jan 28, 2023

Abnotix Solutions

Information Technology · 51-100 employees - Karachi

Abnotix Solutions is a Software company that works hard to fulfill all the client expectations. We completely understand your commercial needs and expectations. ,