Information Technology Officer

IT officer provides timely support to CBD & CS&L by issuing and collecting handhelds on daily basis, SFO data sending, and follow-up on IT related matter with head office-IT team for timely closure. IT Officer is responsible for maintaining high level of system integrity by executing accurate and timely customer invoices and relevant processes in SAP.

Handheld Management

• Keep handheld in safe custody and highlight any damage/theft of handheld to relevant stakeholders(IT Head Office, CBD,BM)
• Issue or receive daily handheld to sales representatives against their signature
• Troubleshoot and solve issues with the help of IT Head Office and hand over proper and updated handhelds to sales reps
• Synchronize all Handhelds with SFO to fetch data for billing
• Communicate with BM/RM to share any serious operational issues on the spot, getting alignment on solutions

Company Assets and IT Support

• Take care of the company IT assets.
• Log on IT related complaints through helpdesk and follow up with Head Office IT department.

Order Processing

• Clear all open orders in system on daily basis.
• Process daily orders for Modern Retail, High Frequency Store, Global Customer, Utility Store Corp, Canteen Departmental Stores, Sub-D
• Responsible for generating Pick list, van load summary, Invoices and delivery note for National Accounts
• Process manual order request in line with BM/RM guidelines and

DM approval in exceptional cases

• Check if all applicable discounts/TPR are inducted on invoices and in case of any error; highlight the matter to the manager.
• Print CMR as per verification from accounts department
• Process bill amendments (load changes) as per BM/RM guidelines
• Process full returns and partial returns

Returns

• Executes any partial and full trade returns in SAP and generates new invoices, top sheet and return report for Supply Officers to follow the return process as per SOPs.

Reports

• Make Execution loss tracking sheet
• Generate Invoice report on daily basis

Cross Functional Collaboration

•  Coordinates with CBD/SS/IT/Admin/Security for cross functional collaboration on related business issues to solve them efficiently

Related Assignments

• Perform other related tasks as assigned by the manager

Functional Competencies

• Provide timely support to CBD/CSL on IT hardware, software, and internet connectivity.
• Timely synchronization and handing over of HHT.
• Accurate and timely customer order and invoice processing.
• Manual order processing as per rolled out SOP.
• Follow-up with SFO & S&D team for upgrading routes in HH.
• Daily invoice reconciliation, sales facilitation & collection process with coordination of finance team.
• Clear all O/S open items in SAP on a daily basis

General Competencies

• Works cooperatively with others (co-workers, internal customers, cross functions).
• Has a sense of responsibility and ownership.
• Supports a positive environment considerate of others needs and values.
• Prioritizes and handles multiple tasks at a time.
• Communicates in a clear manner; is easily understood.
• Punctuality.
• Flexible with schedule when business demand changes.
• Completes assignments without being asked or reminded

Languages:

• Good English and Urdu Language skills