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Job Description


The aim is to state the overall significance of the job from the organisation's perspective.

IT officer provides timely support to CBD & CS&L by issuing and collecting handhelds on daily basis, SFO data sending, and follow-up on IT related matter with head office-IT team for timely closure. IT Officer is responsible for maintaining high level of system integrity by executing accurate and timely customer invoices and relevant processes in SAP.


Handheld Management

·        Keep handheld in safe custody and highlight any damage/theft of handheld to relevant stakeholders (IT Head Office, CBD,BM)

·        Issue or receive daily handheld to sales representatives against their signature

·        Troubleshoot and solve issues with the help of IT Head Office and hand over proper and updated handhelds to sales reps

·        Synchronize all Handhelds with SFO to fetch data for billing

·        Communicate with BM/RM to share any serious operational issues on the spot, getting alignment on solutions

Company Assets and IT Support:

·        Take care of the company IT assets.

·        Log on IT related complaints through helpdesk and follow up with Head Office IT department.

Order Processing:

·        Clear all open orders in system on daily basis.

·        Process daily orders for Modern Retail, High Frequency Store, Global Customer, Utility Store Corp, Canteen Departmental Stores, Sub-D

·        Responsible for generating Pick list, van load summary, Invoices and delivery note for National Accounts

·        Process manual order request in line with BM/RM guidelines and DM approval in exceptional cases

·        Check if all applicable discounts/TPR are inducted on invoices and in case of any error; highlight the matter to the manager.

·        Print CMR as per verification from accounts department

·        Process bill amendments (load changes) as per BM/RM guidelines

·        Process full returns and partial returns


·        Executes any partial and full trade returns in SAP and generates new invoices, top sheet and return report for Supply Officers to follow the return process as per SOPs.


·        Make Execution loss tracking sheet

·        Generate Invoice report on daily basis

Cross Functional Collaboration:

·        Coordinates with CBD/SS/IT/Admin/Security for cross functional collaboration on related business issues to solve them efficiently.

Related Assignments

·        Perform other related tasks as assigned by the manager


Minimum graduate in technical field. (IT Graduate or equivalent with relevant experience)

Experience: Minimum 1 year of experience


·        Good communication skills.

·        MS Excel Skills

·        Highly Analytical Skills

·        IT Troubleshooting


·        Functional Competencies

·        Provide timely support to CBD/CSL on IT hardware, software, and internet connectivity.

·        Timely synchronization and handing over of HHT.

·        Accurate and timely customer order and invoice processing.

·        Manual order processing as per rolled out SOP.

·        Follow-up with SFO & S&D team for upgrading routes in HH.

·        Daily invoice reconciliation, sales facilitation & collection process with coordination of finance team.

·        Clear all O/S open items in SAP on a daily basis.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Degree Title:
Minimum graduate in technical field. (IT Graduate or equivalent with relevant experience)
Career Level:
Entry Level
Minimum Experience:
1 Year
Work Permit:
Apply Before:
May 15, 2018
Posting Date:
May 03, 2018
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