You will be responsible for Level 2 production support to handle the tickets raised by the L1 team. You should be good in analysis of the existing design and code for issue resolution and bug fixing. You will play an important role and guide the team in implementation of automation in ticket resolution and also for repetitive routine tasks. You will need to have capability to coordinate the bug fixing effort with the L3 team. You will be ensuring the best possible performance and responsiveness of the applications and identify bottlenecks & bugs. You will be adhering to various SLA management processes and tools.

ISA (Information Systems Associates) is a premier in the field of Information Technology providing best-of-breed technology solutions for the global travel and aviation industry since 2005. We offer a wide range of tailor-made aviation technology solutions which cater to every aspect of the organization. We have proven our expertise and proficiency over the years and have attracted scores of prestigious clients around the world. We are headquartered in Sharjah – UAE, while the Research and Development center is in Colombo, Sri Lanka.

We are a 100% owned subsidiary of Air Arabia. Since making our debut with ACCELaero, a modern online reservation system, we have strongly evolved adopting cutting edge technology to meet the ever-growing demands of the aviation sector today. ACCELaero™ is a deep portfolio of powerful high performance technologies and integrated solutions to help you grow. Spread over a broad range of business and customer management pillars, ACCELaero™ addresses recognized industry problems and raises the opportunity bar. aeroPORT is a suite of products with rich graphical user interfaces and optimized performance to manage passengers and aircrafts before departure. aeroMART is a suite of software applications that enables the airlines, airports to sell ticket, ancillaries and airport services to their customers through multiple distribution channels

Key Result Areas 

  • Communications skills and clearness in your reporting and communication.
  • Knowledge in the Java programming languages you use.
  • Knowledge in the Spring Framework and libraries you use.
  • Knowledge in the tool-sets you use.
  • Analytical thinking and experience (practical when you design the architecture of the “thing” prior to coding it).
  • Technological understanding (ability to see your new “thing” in a wider perspective, for example how a small library fits into a large project or product).
  • Creativity (finding better ways to achieve your project goals).
  • Coding (testable code, clean reusable code, maintainable code, readable code, bug-free code, beautiful code).
  • Correctness(few bugs, few iterations with refactoring).
  • Application performance (the application does what it’s supposed to do without wasting CPU, memory or other resources).
  • Learning (your ability to learn about and use new technologies, protocols, libraries, or even languages as needed).
  • Durability (to stay on track no matter what, even when you feel dead bored, or in way over your head).
  • Adherence to Effort and Schedule
  • Team Mentoring - Mentoring of the team members on technical and other aspects
  • Automation - Implement automation possibilities to reduce effort and increase reuse.

Essentials Skills -

  • Strong service orientation
  • ITIL Certification a plus
  • Excellent customer communication skills
  • Strong Experience in Core Java, Spring, Maven, AKKA framework (Nice to Have)
  • Experience in developing and using REST APIs on Spring-MVC, Play Framework is critical.
  • Two year of working experience in any one DB of Neo4j, Cassandra, ElasticSearch is preferable
  • Exposure to Samza & Kafka is added advantage
  • Knowledge of Azure is added advantage
  • Comfortable with source code repository Github. (Must have)
  • Basic understanding of html5, css 3, javascript and angular js
  • Good debugging skills using Google Chrome developer tools

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 6 Years
Apply Before:
Apr 14, 2023
Posting Date:
Mar 13, 2023

ACCELAERO

Aviation · 201-300 employees - Lahore

ISA (Information Systems Associates) is a premier in the field of Information Technology providing best-of-breed technology solutions for the global travel and aviation industry since 2005. We offer a wide range of tailor-made aviation technology solutions which cater to every aspect of the organization. We have proven our expertise and proficiency over the years and have attracted scores of prestigious clients around the world. We are headquartered in Sharjah – UAE, while the Research and Development center is located in Colombo, Sri Lanka. Since making our debut with ACCELaero, a modern online reservation system, we have strongly evolved adopting cutting edge technology to meet the ever-growing demands of the aviation sector today.

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