Posted May 30, 2023 966 views
The Customer Success Manager will play a critical role in ensuring customer satisfaction, retention, and growth, and build strong relationships with customers, guiding them toward success while working closely with internal teams to improve the overall customer experience.
Responsibilities
- Develop healthy customer relationships
- Enhance customer training
- Evaluate and analyze customer needs
- Build trust and transparency with clients
- Acts as a customer advocate
- Encourages customers to upgrade their products
- Promotes customer loyalty
- Collaborate with cross-functional teams, such as sales, product, and support, to resolve customer issues and improve the overall customer experience
- Measure and report on key metrics, such as customer satisfaction, retention, and revenue growth, to ensure customer success goals are met.
Desired Skills and Experience
- Bachelor's degree in a similar or related field
- Three to five years of experience in related fields required with supervisory experience is a plus
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
Schedule: Flexible schedule with availability to overlap during the 9:00 AM - 5:00 PM EST business day.
Remote: 100% Online
Job Details
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