ACTED is a non-governmental organization with headquarters in Paris, founded in 1993. Independent, private and not-for-profit, ACTED respects a strict political and religious impartiality and operates according to the principles of non-discrimination and transparency. ACTED has been present in Pakistan since 1993. ACTED Pakistan programmes range from short-term emergency responses to recovery and rehabilitation, as well as longer-term development initiatives. ACTED strategy is to target vulnerable communities affected by natural and conflict-related disasters as well as lack of socio-economic development.


  1. Implement solid AME systems and mechanisms that are in line with global AME procedures and deliver effective research/outputs in a way to inform timely decision making and the adoption of sound corrective measures.
  2. Ensure lessons learnt and best practices are discoursed and documented.
  3. Contribute to the effective functioning of beneficiary complaints and response mechanism and  enhance  the  trust  and  confidence  of  beneficiaries,  identify  areas  of  our work  which  need  to  be  improved  and  ensure  that  ACTED  learns  from  the  feedback  provided  through this  process. 
  4. Ensure the operations and delivery of AME functions through effective management of AME team members in the area of assignment.
  5. AME Officer will proactively support the Child Safeguarding function embedded within LNGB project, focusing on supporting and strengthening child safeguarding at every stage of the project in line with ACTED safeguarding policies. He/she ensures inclusion of children with disabilities and inclusive education in the project.

Duties and Responsibilities 

1.      Appraisal, Monitoring and Evaluation Systems

1.1.       Technical and Systems Development

a)      Contribute to the development and updating of the country AME strategy, the consolidated AME work plan and AME frameworks for all ongoing projects at area level;

b)     Ensure that AME findings are reflected and their recommendations are incorporated in future concept notes, proposals and implementation plans;

c)      Implement the AME policies and  procedures as described in the ACTED AME standard guidelines and make sure that the tools are followed as applicable;

a)     Contribute to an effective roll-out of M&E collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.

1.2.       AME Implementation and Management

a)      Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations (baselines, mid-terms, endlines) as reflected in the ToR and mission plan;

b)     Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans;

c)      Closely supervise data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;

d)     Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative data and information including reporting on ACTED’s 16 global strategic program indicators;

e)     Analyze AME data and produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;

f)       Measure and report on qualitative and quantitative input, process, output, outcome, impact, objective, and goal-level performance indicators for all projects;

g)      Provide data to the Project Development Team for use in preparation of reports to donors and other stakeholders, as required;

h)     Contribute to donor proposals and fundraising efforts (particularly logical-framework designs, formulation of SMART indicators and AME budgets) and reports as and when required;

i)       Provide AME related capacity building and awareness to implementing partners and other institutions supported by ACTED as appropriate as and when required;

j)       The candidate shall ensure compliance with ACTED`s safe guarding policies and procedures. He/she is expected to attend all staff and volunteers training on child protection or working with adults at risk (SAFEGUARDING);

k)      He/she shall ensure that ACTED`s strategic vision related to cross-functional work-streams of safeguarding, gender and inclusiveness are ensured at all levels;

l)       Candidate will help reduce and manage risk for the children, adults and vulnerable population and for the organization; and

m)    Represent ACTED in different forums on AME related issues when required.

2.      Learning

a)      Contribute to proactive dissemination and use of knowledge gained through AME activities among Project Managers, Technical Coordinators and Project Development Manager/Officers;

b)     Contribute to organizing and facilitating learning events in order to capture best practices and lessons learnt when a project closes or as required as per assigned;

c)      Document and share the lessons learnt and best practices on time and ensure that the knowledge gained contributes to the improvement of projects and influence the strategic development of future projects and activities;

d)     Support project implementation and improvement by providing timely information around project successes to be scaled up as well as challenges to allow ‘course correction’ throughout life of the program.

3.      Beneficiary Complaints and Response Mechanism

3.1.    Oversight of the Beneficiary CRM (only applicable in the absence of an AME Manager)

a)      Establish, implement and monitor the  beneficiary Complaints and Response Mechanism (CRM) for the area office in line with ACTED standard beneficiary CRM procedures;

b)     Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;

c)     Oversee the proper management of the project CRM central database at area level;

e)     Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and CRM.

3.2.   Contribution to the Beneficiary CRM

a)      Contribution to the strengthening of of Beneficiary Complaints and Response Mechanism (CRM) through best practices and lesson learnt.  

4.      AME Team Management

a)      Ensure that staff under the direct responsibility understand and are able to perform their roles and responsibilities;

b)     Manage AME Assistants, Monitors and Enumerators delineating their responsibilities and follow-up the work plans and day-to-day activities;

c)      Ensure a positive working environment and good team dynamics;

d)     Manage interpersonal conflicts among team members;

e)     Undertake regular appraisals of relevant staff;

f)       Identify the AME training needs of team members and discuss plans with the AME Manager for both internal and external trainings;

g)      Coach, train, and mentor AME Assistants, Monitors and Enumerators with the aim of strengthening their technical capacity, exchanging knowledge within the AME team;

5.      Other

a)      Provide regular and timely updates on progress and challenges to supervisors and other team members;

b)     Participate in AME-related meetings, conferences and workshops when possible and stay up to date of best practices and new knowledge created in the field of AME;

c)      Perform any other related activities as assigned by immediate supervisor.

Key Performance Indicators

  • Number of assessments and evaluations conducted over the past 6 months
  • Number of monitoring missions conducted over the past 6 months
  • Number of monitoring cycles closed with a way forward discussion conducted with the project and coordination teams within the timeline given in ACTED’s AME guidelines and over the past 6 months
  • Mechanism in place and functional to provide data on project indicators to PDD in a timely manner
  • Mechanism in place and functional that allows at least the reporting on ACTED’s 16 global standard indicators
  • % of projects with close out meeting held for the projects closed during past 6 months
  • Lessons learnt and best practices recorded in the Country Lessons Learnt and Best Practices document according to ACTED’s standard learning procedures and updated in regular and timely manner
  • Number of learning events to capture best practices and lessons learnt organized/facilitated within the last 6 months
  • Beneficiary CRM implemented in the mission as per ACTED standards

% of team members provided with internal/external training during the past 1 year

“ACTED is committed to protecting beneficiaries and staff within our programs from sexual exploitation and abuse (SEA). ACTED has a Code of Conduct and organizational policies, which outline the expected behavior of all staff, consultants and other stakeholders and reminds ACTED’s zero-tolerance approach. Any candidate offered a job with ACTED will sign those documents as part of their work contract and is expected to abide by them.”

“ACTED is commitment to zero tolerance to all forms of violence against children, beneficiaries and staff. ACTED is equal opportunity employers. Females and minorities are encouraged to apply. Candidates with disabilities are encouraged to apply. Final selection will be based on security clearance of the candidate.”

ACTED is commitment to zero tolerance to all forms of violence against children, beneficiaries and staff.

ACTED is equal opportunity employer.

Females and minorities are encouraged to apply.

Candidates with disabilities are encouraged to apply.

Final selection will be based on security clearance of the candidate.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Sind North
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Nov 29, 2022
Posting Date:
Nov 21, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

ACTED Pakistan

N.G.O./Social Services · 601-1000 employees - Naseerabad

ACTED is a non-governmental organization with headquarters in Paris. Independent, private and not-for-profit, ACTED operates according to principles of non-discrimination and transparency. Our mission is to support vulnerable populations affected by wars, natural disasters and/or economic and social crises, and to accompany them in building a better future; thus contributing to the Millennium Development Goals. ACTED ‘Links Relief, Rehabilitation and Development’ to provide continued support to vulnerable communities as their needs evolve. ACTED has been present in Pakistan since 1993 with assistance ongoing presently in Sindh, Khyber Pakhtunkhwa (KP), the Federally Administered Tribal Areas (FATA) and Azad Jammu Kashmir. The country programme comprises of four key pillars: Pillar 1 – Humanitarian assistance – Through this component, ACTED supports the emergency and early recovery needs of communities following disasters. In recent years this has included support for communities affected by floods, earthquakes and the complex emergency; Pillar 2 – Income generation and sustainable livelihoods – ACTED has extensive experience in this sector including market-oriented vocational trainings, basic skills development, as well as on and off-farm livelihood assistance; Pillar 3 – Social cohesion and access to basic services – ACTED improves access to basic services through a range of measures including support for educational institutions, community infrastructure and local governance. Social cohesion is a key component to ensuring equitable service provision. ACTED’s interventions include the establishment of local representation bodies as well as supporting the rights of women, minorities and marginalized groups; Pillar 4 – Environmental protection and community resilience – This pillar aims to mitigate some of the effects of recurrent disasters, climate change and environmental degradation. Interventions start at a household level, such as construction of fuel efficient

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