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Job Description

 Answering calls by engaging in a friendly and polite telephonic conversation with the customer To ensure and deliver highest level of call quality by meeting all the set KPIs To speak in an accent that is fully understood and appreciated by the customer (U.S)

  • To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.
  • To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.
  • To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer
  • To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.
  • To meet all the other quality benchmarks established based on customer’s feedback and survey.

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS, MSCS
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 02, 2020
Posting Date:
Dec 02, 2019
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Activekey Solutions Pvt

Information Technology · 51-100 employees - Lahore

Activekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers’ unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach ...Read More

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