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Job Description

Listen inbound/outbound call recordings, find out anomalies and report to the lead.

  • Participates and design call monitoring formats and quality standard.
  • Compile statistical reports and trends to improve quality control.
  • Able to use quality monitoring data management system to compile and track performance at team and individual level.
  • Provides actionable data to various internal support group as needed.
  • Provides feedback to management teams.
  • Identify and escalate priority issues.
  • Suggesting better parameters to team leads

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Barki, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 02, 2021
Posting Date:
Apr 01, 2021
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Activekey Solutions Pvt

Information Technology · 51-100 employees - Lahore

pActivekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers’ unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach ...Read More

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