Posted Apr 01, 2021 34 views
Listen inbound/outbound call recordings, find out anomalies and report to the lead.
- Participates and design call monitoring formats and quality standard.
- Compile statistical reports and trends to improve quality control.
- Able to use quality monitoring data management system to compile and track performance at team and individual level.
- Provides actionable data to various internal support group as needed.
- Provides feedback to management teams.
- Identify and escalate priority issues.
- Suggesting better parameters to team leads
Job Details
Activekey Solutions Pvt
Activekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers’ unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach puts each customer at the center of the development process, and allows us to produce the best possible solutions to the distinct opportunities and challenges of specific markets. We have been serving clients successfully for the last ten years, and we are proud to offer our customers the very best service and effective solutions to the obstacles each faces. Our work allows our clients to achieve both strategic differentiation and operational superiority. We work to provide comprehensive service including application development, business process outsourcing, hosting solutions, and packaged software solutions. We hold ourselves to the highest standards of professional conduct, and operate with only the utmost respect for each client’s needs and desires. Activekey provides our clients with the tools and strategies that allow them to realize and execute their specific visions; we are committed to translating our customers’ goals and ideas into effective and productive business solutions.
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