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Job Description

Listen inbound/outbound call recordings, find out anomalies and report to the lead.

  • Participates and design call monitoring formats and quality standard.
  • Compile statistical reports and trends improve quality control
  • Able to use quality monitoring data management system to compile and track performance at team and individual level.
  • Provides actionable data to various internal support group as needed.
  • Provides feedback to management teams.
  • Identify and escalate priority issues.
  • Suggesting better parameters to team leads.

Job Details

Functional Area:
Total Positions:
5 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 06, 2020
Posting Date:
Jan 07, 2020
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Activekey Solutions Pvt

Information Technology · 51-100 employees - Lahore

Activekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers’ unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach ...Read More

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