Adhawx is looking for a Fluent in Neutral or American accent English speaking Customer Support Executive for one of our clients to assist their customers.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Job Responsibilities
- Respond to customer queries in a timely and accurate way, via call, email, or chat.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education as needed
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share it with the management of the company.
- Peak with customers in a courteous, friendly, and professional manner using protocol procedures
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
Requirements
- Must have more than 1-year of experience as a Customer Service & sales Representative.
- Familiarity with our industry is a plus
- An individual must have familiarity with the basics of accounting & finance.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills
- Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
- The candidate must have excellent written and spoken business English.
- Multi-tasking abilities
- Must have a positive attitude when dealing with customers.
- Patience when handling tough cases.
- The candidate must possess his own conveyance
- The candidate must be fluent in Speaking neutral or American English.
- Candidates must possess O or A-Levels in terms of their education
Note:
This a third shift job the timing of this job is 6:00 PM till 3:00 AM (Monday till Friday)
(Attractive salary package with career growth & job security will be provided)
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
We are an agency focussing on the brand building of eCommerce ventures and fostering their growth by transforming their online presence, marketing them digitally with our optimum digital marketing solutions, and automating the customer support by the use of our in-house developed bots to gain the maximum level of reach and connectivity. We are a creative digital marketing agency working successfully having 2 offices in Lahore and one in New York. We boost brand presence with the power of inbound marketing techniques to thrive businesses with skyrocketing returns on investment and make them stand out from their competition.
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