Posted Jan 31, 2020 14 views
JOB BREIFING
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening in English
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Intermediate degree
Skills
Job Details
We are looking for enthusiastic and passionate telemarketers who are looking for a long-term stable job and are looking to grow. Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up on complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating, and coordinating with internal departments. Other duties as assigned. Requirements: Open availability: Monday to Friday. (7:30 p.m. to 5 a.m.) Experience in dealing with the public. Excellent communication skills, including verbal with proper grammar. Ability to work with others in a close manner. Good computer skills. Good multi-tasking skills. Skills and Specifications Technical expert in related computer applications. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality
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