Call Center Officer

Adhoc Services Unverified

Rawalpindi , Pakistan

Posted Jan 31, 2020 111 views Report Job

PKR. 25,000 - 35,000/Month

Apply For This Job

Close

Job Description

JOB BREIFING

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening in English
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Intermediate degree

Job Details

Industry:
BPO
Total Positions:
30 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Intern/Student
Minimum Experience:
Less than 1 Year
Apply Before:
Mar 01, 2020
Posting Date:
Jan 31, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Adhoc Services

BPO · 11-50 employees - Rawalpindi

Similar Job Titles

Recovery Officer (Call Center)

Finja, Lahore, Pakistan
Posted Feb 12, 2020

Telemarketing Executive

Intersoft BPO, Lahore, Pakistan
Posted Feb 19, 2020

Call Center Executive

Virtism, Lahore, Pakistan
Posted Feb 19, 2020
View All