Posted Sep 25, 2019 5 views
We "Advanced Premier Technologies Corporation) USA based company looking to have a customer service repersentive for our printing Business in our local office located at Lahore.
Must be good at speaking writing in English with 2-5 years’ experience, his/her responsibility will be answering telephone calls and to other office works,
Experience:
- Call Center: 1 year (Preferred)
- Excel: 1 year (Preferred)
- Customer Relationship Management: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Product Based Customer Support: 1 year (Preferred)
KNOWLEDGE, SKILLS AND ABILITIES
- Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.
- Good computer skills; ability to self-motivate; excellent people and customer service skills required.
- Answer high volume incoming customer service and order support calls, and e-mails.
- Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.
SPECIFIC RESPONSIBILITIES
- Accurately process customer orders into CRM systems according to internal processes in a timely manner.
- Obtain and record all information relevant to customer interactions.
- Provide pricing and shipping information.
- Maintain price files.
- Resolve order entry/shipping errors.
- Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.
- Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.
- Serve as an information resource to internal customer. Locate requested information through additional sources.
- Observe customer survey and feedback operations providing appropriate best practice responses
Working Days:
- Monday (Required)
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Optional)
Communication method(s) used:
- Phone
Team Environment:
- Working with a team
This Company Describes Its Culture as:
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Job Details
Advanced Premier Technologies Corp
IT Services
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