Posted Dec 30, 2017 1 views
· Supervises all activities of the Customer Service Officers & Teller Officers (Refer to CSO & TO) job description.
· Ensure that there is in place an effective and efficient plan for the work of all CSOs & TOs in the branch.
· Make sure that crucial branch positions are never left unmanned (Information Desk, Customer Service Officers desk, and Till Counters).
· Make sure all new procedures and tools (e.g. regarding new products) are available for all staff, understood, and correctly implemented, that memos are correctly posted.
· Ensure correct and prompt filling of all documents generated during normal transactions
· Ensure all Customer Service Officers & Teller Officers respect AML/KYC policies as enshrined in our policies and SBP regulations.
· Organize weekly meetings with his/her staff to review performance, objectives, address issues, and plan activities.
Job Details
Advans Pakistan Microfinance Bank Limited
Advans Pakistan Microfinance Bank (Advans Pakistan MFB) is the sixth greenfield of the group. Advans Pakistan launched its activity on January 04, 2013 in Mehmoodabad, Karachi. Created in April 2012, Advans Pakistan MFB is 70% held by its founder shareholder Advans SA, and 30% by FMO, the Netherlands Development Finance Company. Total share capital amounts to PKR 800 million, about EUR 6.5 million at current exchange rate. Advans Pakistan MFB has also received support from the Financial Inclusion Programme, implemented by the State Bank of Pakistan with support of the UK Department for International Development. As a registered microfinance bank, Advans Pakistan MFB offers a complete range of financial services to micro, small and medium-sized enterprises (MSMEs): loans to MSMEs from PKR 10,000 (about EUR 80) to PKR 150,000 (about EUR 1,250) and current and savings accounts for both individuals and MSMEs. Additional services such as cheque clearing and SMS mobile banking notifications should be launched within the next few months.
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