Quality Assurance Officer

AffinityVibez Pvt Ltd |

Posted 6 days ago 86 views Report Job

PKR. 35,000 - 50,000/Month

Quality Assurance Officer:

AffinityVibez is seeking a Full Time Customer Service QA Executive, as part of the Platform Operations support division, to help its international technical support team to interact and maintain everlasting customer interactions through daily audit and feedback sessions.

Job Responsibilities & Essential Duties:

Collaborate with the CEO of the company and upper management team to set quality benchmarks
Create standards in accordance with business standards and customer expectations and ensure that services meet customer expectations and demand
Identify quality control processes to ensure criteria are met at all times
Execute tests to check final service's adherence to the company standards
Brainstorm ideas to increase productivity and performance of the industry line while maintaining accuracy in quality
Make crucial decisions in favour of cost-efficiency without compromising on quality
Work closely with the development and technical team to improve existing services

Job Requirements:

Graduate or equivalent.
A good understanding of the Customer Service industry and previous Quality Assurance experience is preferred OR work experience in a similar environment.
Strong Verbal and written communication skills
Ability to communicate effectively (listening, presenting, and questioning).
Must have excellent skills in problem analysis and troubleshooting complex issues as well as trending recurring issues
Superb computer skills, including database management
Proficiency in best practices for testing, version control, and defect management
A positive attitude is a must.

Salary + Benefits: