Customer service Representative job involves assisting bank customers with account management and other financial service needs. It requires continual communication with customers, repetitive tasks, and a high level of attention to detail. Customer Service Representative performs functions such as opening new current or savings accounts and fixed deposit accounts, assisting customers with queries about bank services, and helping customers resolve account problems. Customer Service representative assists banking customers by answering questions about their accounts and available banking services. She/he greets prospective customers and gathers information from the customer needed to open an account.
Incumbent is required to have 2 years progressive customer service or direct marketing experience. Must workwell under pressure, be able to juggle many customers simultaneously, and have excellent interpersonal andcommunication skills. Must also have an excellent sense of priorities. Must be bilingual with data baseManagement experiences.