Operations Executive

We are one of the biggest insurance brokerage houses in the UAE and looking for a Operations Executive - Personal Property for a home-based position to start immediately.

Rewarding incentives structure on every lead generated awaits the successful candidate. OTJ training, and support will be available.

Job Highlights

Work-life balance and work from 10:30 AM ISTLong-term career at AFIA

Fixed pay

We are enabling the remote workforce globally, wherever you are. (To know who AFIA and how you could become a part of the AFIA family, please click the link: https:********************************************)In order to qualify for the role, you should be available as per the working hours and interested in a long-term committed project.

Duties and responsibilities

• Ensures all policies are booked on the Insly system daily and this is maintained
• Completes KYC, TransApp requirements and verifies all clients’ documents are valid, well organized and compliant.
• Organizes policy documents for booking and uploads required documents for invoicingMaintaining and responsible for accurate daily, weekly and monthly business reports
• Prepare accurate and competitive quotations to match with the Advisor’s strategy on each insurance inquiry in a prompt manner
• Procuring and reviewing renewal quotations
• Navigate through portals with ease and efficiently to generate and procure terms for new business, as well as approaching insurers for terms where no portal is available.
• Provide any administrative support on reports, emailing the customer with documents, and follow company's workflow process
• Assist the Insurance Advisor with preparing reports, follow-ups, maintaining documentation and other ad hoc duties

Required skills and experience

• Minimum of 2 years sales coordination and customer sales admin support experience is a must; experience in Personal Lines insurance highly desirable IT savvy (high proficiency in MS Excel), attentive to details to provide accurate quotations to the client, can easily learn and multi-task in different systems, portals, and applications used in the pre-sales process
• Minimum 35 wpm and 96% accuracy
• Confident in providing prompt and consistent administrative and back-office support on quotations, inquiries and follow-ups, policies issuance, etc.
• Strong attention to detail and a keen sense of urgency in preparing official quotations and documents
• Excellent organizational skills with the ability to manage and prioritize own workload whilst adhering to tight and pressing deadlinesPositive, prompt, energetic, eager to learn and take on new tasks with enthusiasm
• Open to constructive feedback
• Ability to learn and adapt quickly, and thrive in a high-pressure environment
• Ability to work on own initiative as well as being a team playerReview claim submissions, obtain and verify information, correspond with insurance company and beneficiaries to ensure that claim payment has been settled
• Recording and maintaining insurance claims information
• Maintaining quality customer services. Respond to customer (after sales service) inquiriesDetermining policy coverage. Handling claim approval escalations
• Examining and resolving medical approval claims
• Graduate of Bachelor’s Degree - Bachelor of Science, Diploma in Health sciences, preferably Nursing graduateIdeal candidates should have prior customer service and administrative experience Working knowledge of the insurance industry is an advantage
• Confident in providing prompt and consistent administrative service support
• Excellent written and verbal English communication skills
• Strong MS Office skills and aptitude in working in multiple platforms
• Excellent critical thinking. Strong attention to detail and keen sense of accuracy
• Ability to learn and adapt quickly, and thrive in a high-pressure environment
• Ability to work on own initiative as well as being a team playerPatient, empathetic, adaptable and flexible

Work Remotely: Yes

Technical Requirements:

Laptop or Desktop with Camera (Core i5 10th or 11th gen, 6-8gb ram, 500gb - 1TB hard disk)Noise Cancelling Headset, USB based headsetInternet speed – 15 Mbps download and 15 Mbps upload speed, Ping below 5Uninterrupted power supply up to 4 hours

Quiet and Professional Background

Due to the high volume of applications, we regret to inform you that we will reach out only to those applications that are a close match for the role.