We are interviewing for an Claims Executive as a home-based position to start immediately. You would be responsible for supporting, investigating, and settling claims whilst ensuring you provide a high standard of customer service to customers of insurancemarket.ae


  • Management of a claim’s portfolio, and handle all claims within the all appropriate service levels, and in a compliant manner
  • Analysis of first notification of loss from our customers.
  • Gathering necessary documentation and evidence related to the claim received and reporting the loss to the right insurance at the earliest
  • Following up with insurance to ensure our customer's claim is approved and paid in a timely manner
  • Keeping detailed records on the claims actions taken and all communications with the clients
  • Coordinating with insurance providers and insurance appointed repairers and loss adjusters to expedite our customer's claims and resolve disputes within the timelines.
  • Staying up to date on regulations and industry standards
  • Answering client inquiries and providing excellent customer service
  • Maintaining accurate records and filing claims
  • Negotiating settlements and resolving disputes
  • Ability to work flexibly in the Motor Claims Team to meet customer needs

Requirements and skills

  • A minimum of 2 years’ experience in a Motor and/or General Claims Handling Customer facing role
  • Proven knowledge of contracts of insurance, particularly motor policies
  • Demonstrated ability to communicate and influence internal and external customers
  • Experience in a Customer facing role, maintaining standard of quality whilst providing outstanding Customer Service
  • Quiet background facilitating outgoing and incoming calls

Work Remotely: Yes

Hours: 51.5 hours per week

Working Hours: 9:00 am to 5:30 pm GST Mondays to Fridays; and 9:00 am to 1:00 pm GST Saturdays.

Technical requirements:

Laptop / Desktop (Core i5 or I7) 5thgen and above, 12Gb ram, 120GB SSD and above with webcam

Headset - USB based headset, noise-cancelling

Required Internet Speedping below 5msDownload speed 20Mbps aboveUpload speed  3Mbps above for stand-alone connection

Note: 20Mbps should only be to one user. If it's shared connection via wifi 50 Mbps above should be the minimum requirement

Outgoing & incoming calls - We need to remotely installed the software that you will be using which you would be able to make and receive calls to/from UAE

Uninterrupted power supply up to 4 hours back- up

Environment: quiet background facilitating outgoing and incoming calls

MS Office should already be installed

Job Details

Total Positions:
2 Posts
Job Shift:
Work from Home
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 23, 2023
Posting Date:
Feb 22, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

AFIA Insurance Brokerage Services

Insurance / Takaful · 301-600 employees - Dubai


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