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Job Description

Afiniti IT Support provides support to all internal users. IT Support Staff work in a dynamic and fast-paced environment, providing services over phone and through e-mail and Physical visit as well.   

Key Responsibilities

1st/2nd Level support of internal customers for all IT related issues.

  • Detailed tracking of each customer's service needs in JIRA based ticketing system.
  • Follow-up with customers to ensure that all issues/needs have been resolved/met.
  • Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
  • Proactive monitoring and timely issue resolution of production systems.
  • Proper escalation of issues to management and vendors according to established guidelines and policies.
  •  The ideal candidate will have 2~3 years work experience.
  • Installation configuration Printers/Scanners and application support.
  • Able to provide L1 Network Support and System Administration support as well.
  • Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.
  • Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).
  • Average English communication skills (verbal and written)
  • Strong problem solving and analytical Skills.
  • Configuration of Cisco/Avaya/IP based Phones.
  • Virtual Desktop Interface knowledge.
  • Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).

Job Details

Job Channel:
Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Job Location:
Minimum Education:
Degree Title:
Computer Science
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 23, 2020
Posting Date:
Dec 24, 2019
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Afiniti Software Solutions Pvt Ltd

Services · 301-600 employees - Lahore

pAfiniti Software Solutions Pvt Ltd/p

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