Research Scientist (Machine Learning / Operations Research
Afiniti Software Solutions Pvt Ltd
Multiple Cities, Pakistan
Posted Mar 05, 2018 3 views
Afiniti uses data science to enhance human interactions in large enterprises by efficiently pairing customers with company representatives. Our current main focus is improving contact center interactions in fields ranging from telecommunications to healthcare to banking to hospitality. To ensure we’re delivering value, we measure performance using a real-time control group – routing a portion of calls using the client’s existing system and the majority of calls using our data-scientist-designed pairing strategies. Clients are billed on our incremental improvement, so model quality is central to our product.
As a member of the AI R&D team, you’ll develop modeling, simulation, and validation tools to support our AI production team. The particular challenges of our domain require applying a wide range of classical to cutting-edge techniques – often with extensive tailoring – to build models and statistically validate their predicted performance. This involves careful analysis of complex environments and the ramifications of a change to our real-time pairing systems. The R&D team works intimately with our production data scientists, so the role can involve assisting with particularly tricky client models and developing new strategies to address complicated metrics or routing structures. You’ll also work with our engineering teams and developers to write our real-time call-tracking and pairing systems in addition to our modeling and monitoring infrastructure.
This position reports to the Director of AI R&D.
Job Responsibilities and Requirements
- Excellent skills at distilling complex, ambiguous scenarios into tractable models
- Familiarity with simulation and at least one programming language for data analysis
- Familiarity with SQL, relational databases, version control, and tools for reproducibility such as git, Jupyter and R Markdown, or authoring custom packages
- Demonstrated ability to manage time independently and take projects to completion
- Willingness to both teach others and learn new techniques
- Ability to document and explain cutting-edge techniques to other team members
- Comfort working in a collaborative environment with cross-team communication to bring projects into production
Pluses
- Familiarity with Bayesian statistics, hierarchical modeling, MCMC algorithms, latent factor models
- Familiarity with reinforcement learning, dynamic programming, multi-armed bandits
- Publications in machine learning, statistics, or optimization
- Software engineering experience, particularly C++ or C#
Education
- Minimum of a Graduate degree in Statistics, Mathematics, Econometrics, Operations Research, or other field with relevant research
Experience
- Senior Level Professionals are required for this role
- Experience with statistics, machine learning, linear programming, or mathematical optimization, both practical and theoretical
Travel Requirements
- No
Relocation Available
- No
Job Details
Afiniti Software Solutions Pvt Ltd
Afiniti Software Solutions Pvt Ltd/p
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