Call Quality Assurance Analyst

Aftab Currency Exchange Ltd Verified

Kharian , Pakistan

Posted May 15, 2019 77 views Report Job

PKR. 20,000 - 40,000/Month

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Job Description


Call Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our Customer Care associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associates behavior, technical accuracy, customer service performance, and conformity to company policies and procedures. He will assist in developing, creating and implementing customer care quality processes and procedures in order to enhance the overall ACE customer’s experience.



Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
G.T Road, Kharian, Pakistan
No Preference
20 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 14, 2019
Posting Date:
May 15, 2019
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Aftab Currency Exchange Ltd

Banking/Financial Services · 201-300 employees - Kharian

Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two b ...Read More