Call Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our Customer Care associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associates behavior, technical accuracy, customer service performance, and conformity to company policies and procedures. He will assist in developing, creating and implementing customer care quality processes and procedures in order to enhance the overall ACE customer’s experience.
Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two b ...Read More