Trademor, one of the official Channel Partners of Alibaba.com in Pakistan, is looking for a competitive and passionate Aftersales Executive to be a part of the team for the servicing of their overseas clientele.
Responsibilities include maintaining customer satisfaction while improving the quality of service.
• Work as Alibaba.com’s certified services representative in the Global market for Alibaba.com.
• Providing excellent quality services to our international clients.
• Conduct international market research to identify selling possibilities and evaluate customer needs.
• Handle complaints or objections.
• Working as a team member to be the PoC with our international partners.
• Provide regular trainings to our on-boarded clients on how to use the platform.
• Proven experience in E-Commerce Customer services.
• Hands on experience with E-Commerce Platforms, CRMs, A&V etc
• Proficiency in English language.
• Thorough understanding of customer handling and negotiating techniques.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations and pitches.
• Team player and collaborative.