Posted Dec 02, 2017 2 views
We are analyzing interactions that occur between phone agents and customers that call their business. This position is responsible for performing analysis of recorded phone calls. Responsible for identifying key words and phrases that occur in the recordings, analyzing result set and search queries and identifying if calls were flagged correctly.
Work requires extensive use of Excel and proprietary software systems. Requires excellent English comprehension and writing skills. Must be an analytic thinker and have the ability to work independently and collaboratively.
Job Details
Al-Burraq Technologies
AlBurraQ architects, designs and develops enterprise-class Mobile, Web, Social and Big Data solutions for some of the world's most innovative start-up companies. We help our clients achieve time-to-market advantage, drive technology innovation, and gain economical access to world-class software engineering resources globally. We drive our clients' overall effectiveness by delivering quality, on-time and economically, and providing quicker time-to-market. Our customized solutions for clients have span numerous industries including healthcare, media, mobile & social gaming, financial services, retail, technology, education, and publishing. AlBurraQ's in-house professionals include graphic designers, developers, information architects, project managers, and usability specialists that work together to craft a strategy that is tailored to your business goals.
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