Customer Relationship Officer

Al Razzaq Fibres (Pvt) Ltd Unverified

Karachi , Pakistan

Posted Mar 13, 2018 397 views

PKR. 18,000 - 30,000/Month

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Job Description

  • Updating product catalogue sheet - MARKETING PLAN
  • Managing photography once a month
  • Getting artworks edited and managing them for uploading through CAD department
  • Uploading data from MARKETING PLAN once updated to the website
  • Managing all SEO tags, website photos, links, product attributes, associated products, catalogues, categories and sub categories and keeping the inventory up to date
  • Managing entire static content on the website up to date - including store locators, about us and contact us pages
  • Managing the online store on ERP and keeping the inventory on both website and on ERP updated
  • Processing and acting as the CUSTOMER RELATIONSHIP OFFICER (CRO)
  • Hence managing all orders through whatsapp, Facebook inbox, Instagram post, Email
  • Management of orders involves
  • Calling customers to ensure order confirmation
  • Updating a customer database with all information regarding telephone, email and address
  • Taking out the order from warehouse
  • Organizing to package it for delivery
  • Liaising with courier/rider to ensure delivery to Customer
  • Updating TCS sheet once delivery is concluded and reconciling it on daily-weekly basis
  • Submit all cash received to accounts with bill for onward reconciliation with ERP
  • Management of TCS reconciliation once a month for onward credit from TCS in accounts
  • Anything and everything to do with Customer Relationship

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Entry Level
2 Years - 10 Years (customer relationship, order management, online store)
Apply Before:
Mar 31, 2018
Posting Date:
Mar 13, 2018
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Al Razzaq Fibres (Pvt) Ltd

Textiles / Garments · 51-100 employees - Karachi

Al Razzaq Fibres (ARF) is a textile air jet weaving unit located in Nooriabad. The company has plans to setup a complete vertically integrated unit in the coming years. ARF caters to the home textile and apparel fabrics segment. We specialize in weaving of a wide variety of fabrics ranging from T-15 ...Read More

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