Posted Dec 31, 2021
Duties and Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call centre professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Skills and qualifications
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
Skills
Job Details
Alfa Mohuha
Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.
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