Posted Jan 01, 2022 4 views
Live Chat Support Specialist will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.
Responsibilities:
- Respond efficiently to customer inquiries via the digital live chat/email program with accurate information
- Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions
- Providing information to customers for company products and services
- Work with management for customer service initiatives and continuous quality improvement.
- Demonstrate the Company's Core and Growth Values in the performance of all job functions.
- Meeting all operational targets and customer service/experience related KPIs
- Must have 1-year experience in customer service, the content writing experience is highly preferred.
Requirements:
- Intermediate/A Levels/Graduation preferably.
- 1 to 4 years` experience in customer service, the content writing experience is highly preferred.
- Excellent written English communication and interpersonal skills
- Knowledge of performance evaluation procedures.
- Good analytical skills in reading and listening.
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills including experience with Microsoft Office Suite.
Must have 1 year experience
Skills
Job Details
Alfa Mohuha
Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.
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