Posted Dec 31, 2021 5 views
Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Requirements:
- A bachelor’s degree in administration or related field.
- A minimum of 1 to 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Skills
Job Details
Alfa Mohuha
Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.
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