You will be the first point of contact for our valued customers. You will be responsible for addressing inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate is empathetic, detail-oriented, and possesses excellent communication skills.


1. Respond promptly to customer inquiries via email.

2. Provide accurate information regarding products, services, and company policies.

3. Assist customers with order placement, tracking, and returns.

4. Resolve customer complaints in a professional and timely manner.

5. Identify and escalate priority issues to the appropriate department.

6. Maintain a high level of product knowledge to effectively address customer inquiries.

7. Collaborate with team members to improve processes and customer experience.

8. Keep detailed records of customer interactions and transactions.

9. Follow up with customers to ensure inquiries are resolved to their satisfaction.

10. Uphold company values and policies while delivering exceptional service.


  • Competitive salary.
  • Comprehensive training and ongoing development opportunities.
  • Paid time off and holidays.
  • Opportunities for advancement within the company.
  • A supportive and inclusive work environment.

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Please submit your resume. We look forward to reviewing your application.

Also, please note that we only hire female staff as 100% of our staff are females.

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Bahadurabad, Karachi, Pakistan
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
May 02, 2024
Posting Date:
Mar 31, 2024

Ali International

Information Technology · 1-10 employees - Karachi

pAli International/p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Support Representative

Luna Pakistan, Lahore, Pakistan
Posted May 23, 2024

Customer Support Agent

Conjoint Media, Lahore, Pakistan
Posted May 22, 2024

Customer Support Representative

Viral Webbs, Islamabad, Pakistan
Posted May 29, 2024

Customer Support Representative

MDZ Dropshipping, Lahore, Pakistan
Posted May 25, 2024
View All
I found a job on Rozee!