Posted Dec 02, 2022 624 views
- Responding to corporate users (client) support requests.
- Contacting corporate users (clients) to find out the nature of the problem.
- In-person visit client’s desk or connecting via remote link.
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions for identified applications and processes
- Troubleshoot/diagnose hardware and software issues related to his/her desktop or laptop computer.
- Conduct remote user computers and devices troubleshooting
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues related to user laptop and desktop.
- Analyze the performance requirement of user activities on his/her computer and suggest appropriate resolution/upgrade.
- Providing basic training to corporate users on computer operation and management.
- Completing job reports and ordering supplies
- Install, configure and troubleshoot printer and printer related activities on user laptop/desktop computers.
- Install, configure and troubleshoot scanner and scanner related activities on user laptop/desktop computers.
- Replace peripherals in user desktop/laptop like RAM, Disk, batteries, etc.
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Report customer feedback and potential product requests
Skills
Job Details
Diversity Inclusion:
Alkhidmat Foundation Pakistan
lkhidmat Foundation Pakistan is one of the leading, non-profit and independent organizations, wholly dedicated to humanitarian services. Though Alkhidmat Foundation officially registered in 1990 as an NGO, it has an extensive record of public service, going as far back as the creation of Pakistan. Providing shelter, feeding and treating refugees, and rescuing victims has always been the hallmark of Alkhidmat Foundation. Alkhidmat workers and volunteers continue to work tirelessly for providing relief to affected people throughout the country. Their dedicated services include Disaster Management, Health Services, Education, Clean Water, Orphan Care, MOWAKHAT Program (Microfinance) and Community Service
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