Posted Mar 24, 2017 6 views
- The post-holder is responsible for all tasks required for International collection of debts.
- Making phone calls, field visits (high Value cases) to motivate the defaulters.
- Supervising, motivating and managing fellow staff (Recovery officers).
- Development, coaching and assessment of cases reports.
- knowledge and access of legal proceedings would be an added advantage
- Maintains or exceeds pre-established goals relating to the collection of past-due accounts.
- Coordinates regularly with manager collections for all developments.
- Updated to Manager Collections for all recovery cases.
Key Responsibilities
- The duties of a Collections & Recovery Office include collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
- Follow up and collect installments from defaulters.
- Monitor payment status of accounts.
- Manage local and outstation visits in a cost effective manner.
Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Manage customers on the shutdown report
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to dealers and sales
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Required Skills
- 3-5 years High Volume Retail Collections experience.
- Good Verbal Command on English, Urdu and Regional Langauges will be an added advantage
- Ability to Skip Trace Customers
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Experience with QuickBooks a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Skills
Job Details
Alltel Business Solutions
Financial Service
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