Requirements:

  • Provide telephonic customer service and support, handling customer inquiries, questions, and complaints.
  • Excellent English interpersonal communication skills
  • Excellent influencing and executive presentation skills.
  •  Team player with proven ability to develop strong working relationships within a matrix organization.
  • Technical/Functional Expertise: Customer Service, Provider Services.

Responsibilities:

  • Responds to provider inquiries, concerns, complaints, and appeals.
  • Initiates and maintains effective channels of communication.
  • Monitors and tracks service issues and inquiries and assists in order to improve overall services.
  • Researches problems and negotiates with internal/external partners/customers to resolve highly complex, escalated and sensitive issues.

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
Male
Age:
18 - 34 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
Bachelors/O,A Level
Career Level:
Experienced Professional
Experience:
2 Years - 4 Years (Customer Services is a must)
Apply Before:
Nov 13, 2020
Posting Date:
Oct 12, 2020

AlphaSmartPhones

Information Technology · 11-50 employees - Islamabad, Rawalpindi

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