Posted Jul 07, 2017 1 views
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via web, email, chat and other support channels as required.
Responsibilities:
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
Job Details
Amigo Software
Amigo Software is now represented by three companies around the world. There is Amigo software Ltd., in the UK, Amigo Software International Inc., in Canada to service the Americas and Amigo Software (Pvt) Ltd in Pakistan. The group has been set up to develop applications exclusively for Alcatel-Lucent .The meaning of Amigo is 'friend' and you will find that all of the applications which carry the Amigo logo are Alcatel-friendly. In addition to our range of CTI applications which includes a Windows-based Call recorder, the company has OEM arrangements with its principal vendor too. If you are an Alcatel-Lucent partner you should sign up as a partner to get access to all of our latest software.
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