Posted Oct 01, 2021 14 views
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
1. Resolve customer complaints via phone, email, mail, or social media.
2. Sell products and services.
3. Answer questions about warranties or terms of sale.
4. Advise on company information.
5. Identify and assess customers' needs to achieve satisfaction
6. Act as the company gatekeeper
7. Utilize computer technology
8. Read from scripts
9. Strong phone contact handling skills and active listening
10 Familiar with CRM systems and practices
Skills
Job Details
Satellite BPO
pCall Center carries out sales and marketing activities which are mainly done through cold calling, we have been providing sufficient valuable information about company / product to people and convert them as a potential leads that turns into sales to its clients. Outbound calls are made by telemarketing agents to the customers where we typically use a predictive dialer so that a large number of calls can be made per hour./p
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