Posted Sep 11, 2019 1 views
- We are looking for a skilled Call Center Manager who can lead our representatives to better performance and improve service quality.
- The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers.
- You should have exceptional communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.
Skills
Job Details
Satellite BPO
pCall Center carries out sales and marketing activities which are mainly done through cold calling, we have been providing sufficient valuable information about company / product to people and convert them as a potential leads that turns into sales to its clients. Outbound calls are made by telemarketing agents to the customers where we typically use a predictive dialer so that a large number of calls can be made per hour./p
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