Posted Mar 07, 2023 327 views
We are looking to hire a Chat Support Executive who connects with customers through instant messaging on a business's website or mobile app. The online chat support executive may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via web chat and email.
- Identify customer needs and help customers use specific features.
- Inform current and potential customers with product and service information (new features & functionalities)
- Follow up with the customers to ensure their technical issues are resolved.
- Identify and escalate priority issues to the Team Leader.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Reporting to HOD over the email of clients and experienced to deal with clients and price negotiate ability on products.
Requirements & Skills:
- Experienced as a Chat Support Executive or similar role.
- Must have IT products knowledge
- Excellent communication and problem-solving skills
- Excellent typing skills
- Multi-tasking abilities
- Patience when handling tough cases
- Must be flexible to work in rotational shifts.
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
ANK Corporation
We are an independent solutions provider of world’s leading brands related to IT industry./p/p
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
