We are looking to hire a Chat Support Executive who connects with customers through instant messaging on a business's website or mobile app. The online chat support executive may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.


  • Respond to customer queries in a timely and accurate way, via web chat and email.
  • Identify customer needs and help customers use specific features.
  • Inform current and potential customers with product and service information (new features & functionalities)
  • Follow up with the customers to ensure their technical issues are resolved.
  • Identify and escalate priority issues to the Team Leader.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.
  • Reporting to HOD over the email of clients and experienced to deal with clients and price negotiate ability on products.

Requirements & Skills:

  • Experienced as a Chat Support Executive or similar role.
  • Must have IT products knowledge
  • Excellent communication and problem-solving skills
  • Excellent typing skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Must be flexible to work in rotational shifts.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 08, 2023
Posting Date:
Mar 07, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

ANK Corporation

Services · 11-50 employees - Lahore

We are an independent solutions provider of world’s leading brands related to IT industry./p/p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Social Media Coordinator

Rentie Private Limited, Lahore, Pakistan
Posted Mar 31, 2023
I found a job on Rozee!