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Job Description

100% in charge of all bricks and mortar stores including setting strategies, achieving sales targets, managing retail and store-specific P&Ls, ensuring smooth store operations, developing high quality sales staff and delivering a high standard of customer service.

  • Agreeing with Management on yearly targets (sales, new stores, GTM etc.) and developing a clear upwards and downwards reporting and oversight process. Linking targets with appropriate incentive structures as needed.
  • Developing strong and clear operations processes and manuals, with clear interdependencies on other functions, and checks and balances to ensure compliance
  • Ensuring  "sales training program” is properly rolled out in all stores and among all store staff in the true sense
  • Ensuring strict inventory and cash control and working with Internal Audit to minimize leakages
  • Recruiting, training and managing Regional Managers and sales staff and working closely with them to deliver sales and service targets
  • Studying sales trends, pricing policies, inventory flows, customer feedback and recommending actions to improve the business to Management
  • Dealing with customer queries and complaints professionally
  • Identifying new locations and franchisees (nationally) to increase brand presence strategically. Working closely with landlords, architects, contractors, marketing, IT, warehouse to ensure timely launches.
  • Collaborating with Management, Design Production and IT teams to discuss customer needs, inventory requirements and timelines and pricing recommendations
  • Collaborating with Marketing to find new ways to increase customer awareness and loyalty
  • Be proactive and responsive with Management
  • Run a professional business

Skills :

  • Expert in sales, customer service and retail store operations
  • Experience in running multi store networks
  • Expert in retail business models, economics and strategies
  • Detailed understanding of Pakistan retail landscape, geographies and locations
  • Team player, ability to train, motivate and manage large teams of people
  • Expertise in process management, problem solving and running a strong data driven team
  • Strong negotiation, problem solving, communications and conflict resolution skills
  • Strong excel, analytical, written and upward and downwards management skills
  •  Knows how to “get things done”. Very strong execution skills

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Minimum Education:
Career Level:
Department Head
Minimum Experience:
10 Years (10+ years of work experience in a retail sales and operational role, ideally in fashion retail and in a leadership position)
Apply Before:
Sep 09, 2019
Posting Date:
Aug 09, 2019
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Antal International Network Pakistan

Services · 11-50 employees - Lahore

We are experts in the global search and selection industry - we work with professional and managerial talent worldwide. Every day, we help businesses all around the world to find the talent that they need in order to drive their growth, profits and long-term success. Utilising an extensive internati ...Read More

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